Privacy policy
Homeopathy Research Center (“us”, “we”, or “Homeopathy Research Center”, which also includes its affiliates) is the author and publisher of the internet resource www.HomeopathyResearchCenter.com (“Website”) on the world wide web as well as the software and applications provided by Homeopathy Research Center, including but not limited to the mobile application ‘Homeopathy Research Center’, and the software and applications of the brand names ‘Homeopathy Research Center Ray’, ‘Homeopathy Research Center Tab’, ‘Homeopathy Research Center Reach’, ‘Hello’, and ‘Health Account’ (together with the Website, referred to as the “Services”).
Privacy Policy for Dr. Rajeev’s HRH App
Last updated: 3rd april 2024
Welcome to Dr. Rajeev’s HRH!
This Privacy Policy explains how Dr. Rajeev’s HRH, uses, shares, and protects information obtained from users of the Dr. Rajeev’s HRH App. By using the Dr. Rajeev’s HRH App, you agree to the terms outlined in this Privacy Policy.This Privacy Policy describes how Dr. Rajeev’s HRH ("Dr. Rajeev’s ", "we", "us", or "our") collects, uses, and discloses information about you when you use the Dr. Rajeev’s Patient App (the "App"). By using the App, you consent to the processing of your information as described in this Privacy Policy.
This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following weblink Terms of Use), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
by using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy. you hereby consent to our collection, use and sharing, disclosure of your information as described in this privacy policy. we reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. if you do not agree with this privacy policy at any time, do not use any of the services or give us any of your information. if you use the services on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorised by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy.
You may be required to create an account and may be required to provide Homeopathy Research Center with information such as your name, mobile number, email address, and such other information as requested by Homeopathy Research Center on the Homeopathy Research Center Consult registration page in order to complete your registration.
1. Information We Collect:
- Personal Information: When you register for an account, we may collect personal information such as your name, email address, phone number, date of birth, and gender.
- Health Information: We may collect health-related information such as medical history, prescriptions, appointments, and health records that you provide to us or authorize us to access.
- Usage Information: We collect information about your interactions with the app, including the pages you visit, features you use, and the dates and times of your interactions.
- Location Information: With your consent, we may collect and use your precise location information to provide location-based services such as finding nearby healthcare providers or clinics.
Coarse and precise location in an app are using for various reasons:
1.1 User Experience: Providing location-based services enhances user experience by offering relevant information tailored to the user's location. For instance, a weather app can provide accurate weather forecasts based on the user's current location.
1.2 Navigation: Apps like Google Maps or Uber heavily rely on both coarse and fine location data to provide accurate navigation instructions and estimate arrival times.
1.3 Personalization: Understanding a user's location allows apps to personalize content and recommendations. For example, a restaurant recommendation app can suggest nearby eateries based on the user's current location.
1.4 Safety and Emergency Services: In case of emergencies, such as calling for assistance or reporting incidents, accurate location data is crucial for emergency services to respond quickly and effectively.
1.5 Geotagging: This is facilitated by fine location data, which provides precise geographic coordinates.
1.6 Analytics and Insights: Understanding where users are located can provide valuable insights for app developers. They can analyze user behavior patterns based on geographic location to improve their app's functionality and user experience.
Overall, both coarse and fine location, Their proper implementation enhances the user experience and adds value to the app's offerings.
2. How We Use Your Information:
- To provide and improve our services, including appointment scheduling, health records management, and personalized recommendations.
- To communicate with you regarding your appointments, reminders, updates, and other relevant information.
- To personalize your experience and provide tailored content, features, and advertisements.
- To analyze usage trends and patterns to enhance the functionality and usability of the app.
- To comply with legal obligations and protect the rights, property, and safety of Practo and its users.
3. Sharing of Information:
- We may share your information with healthcare providers, clinics, laboratories, and other service providers to facilitate appointments, consultations, and other healthcare services.
- We may share aggregated or de-identified information for research, analytics, and marketing purposes.
- We may disclose your information in response to legal requests, court orders, or to protect our rights and interests.
4. Your Choices:
- You can review and update your account information at any time by accessing your account settings.
- You can manage your communication preferences and opt-out of receiving certain types of communications.
- You can control location sharing preferences through your device settings.
5. Security:
- We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
- However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Children’s Privacy:
- The Dr. Rajeev’s HRH Patient App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
7. Changes to this Privacy Policy:
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
8. Contact Us:
- If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@homeopathyresearchcenter.com
By using the Dr. Rajeev’s HRH App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.
• 1. WHY THIS PRIVACY POLICY?
This Privacy Policy is published in compliance with, inter alia:
i. Section 43A of the Information Technology Act, 2000;
ii. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
iii. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
This Privacy Policy states the following:
iv. The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;
v. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
vi. How and to whom Homeopathy Research Center will disclose such information.
• 2. COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Homeopathy Research Center. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
i. contact data (such as your email address and phone number);
ii. demographic data (such as your gender, your date of birth and your pin code);
iii. data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
iv. insurance data (such as your insurance carrier and insurance plan);
v. other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files.
The information collected from you by Homeopathy Research Center may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.
“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
vi. passwords;
vii. financial information such as bank accounts, credit and debit card details or other payment instrument details;
viii. physical, physiological and mental health condition;
ix. sexual orientation;
x. medical records and history;
xi. biometric information;
xii. information received by body corporate under lawful contract or otherwise;
xiii. visitor details as provided at the time of registration or thereafter; and
xiv. call data records.
Homeopathy Research Center will be free to use, collect and disclose information that is freely available in the public domain without your consent.
• 3. PRIVACY STATEMENTS
o 3.1 ALL USERS NOTE:
This section applies to all users.
i. Identifying You.
ii. Publishing such information on the Website.
iii. Contacting End-Users for offering new products or services.
iv. Contacting End-Users for taking product and Service feedback.
v. Analyzing software usage patterns for improving product design and utility.
vi. Analyzing anonymized practice information for commercial use.
vii. Processing payment instructions including those through independent third party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.
If you have voluntarily provided your Personal Information to Homeopathy Research Center for any of the purposes stated above, you hereby consent to such collection and use of such information by Homeopathy Research Center. However, Homeopathy Research Center shall not contact You on Your telephone number(s) for any purpose including those mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and un-ambiguous written consent.
o 3.2PRACTITIONERS NOTE:
This section applies to all Practitioners.
i. Publishing such information on the Website.
ii. Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNC Registry.
iii. Contacting Practitioners for taking product feedback.
iv. Analyzing software usage patterns for improving product design and utility.
v. Analyzing anonymized practice information including financial, and inventory information for commercial use.
o 3.3END-USERS NOTE:
This section applies to all End-Users.
i. Analyzing software usage patterns for improving product design and utility.
ii. Analyzing such information for research and development of new technologies.
iii. Using analysis of such information in other commercial product offerings of Homeopathy Research Center.
iv. Sharing analysis of such information with third parties for commercial use.
o 3.4CASUAL VISITORS NOTE:
• 4. CONFIDENTIALITY AND SECURITY
o 4.1 Your Personal Information is maintained by Homeopathy Research Center in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Homeopathy Research Center takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Homeopathy Research Center’s business.
o 4.2 No administrator at Homeopathy Research Center will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Homeopathy Research Center does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Homeopathy Research Center by sending an email to support@Homeopathy Research Center.com You shall be liable to indemnify Homeopathy Research Center due to any loss suffered by it due to such unauthorized use of your account and password.
o 4.3 Homeopathy Research Center makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
o 4.4 Part of the functionality of Homeopathy Research Center is assisting the doctors to maintain and organise such information. Homeopathy Research Center may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
o 4.5 Part of the functionality of the Homeopathy Research Center is assisting the patients to access information relating to them. Homeopathy Research Center may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
o 4.6 Notwithstanding the above, Homeopathy Research Center is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Homeopathy Research Center shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Homeopathy Research Center including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
• 5. CHANGE TO PRIVACY POLICY
Homeopathy Research Center may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Homeopathy Research Center treats User’s personally identifiable information, or in the Privacy Policy itself, Homeopathy Research Center will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact support@homeopathyresearchcenter.com to deactivate your account. Unless stated otherwise, Homeopathy Research Center’s current Privacy Policy applies to all information that Homeopathy Research Center has about you and your account.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
• 6. CHILDREN'S AND MINOR'S PRIVACY
Homeopathy Research Center strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Homeopathy Research Center Website and Services are not intended for use by minors, Homeopathy Research Center respects the privacy of minors who may inadvertently use the internet or the mobile application.
• 7. CONSENT TO THIS POLICY
You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Homeopathy Research Center using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.
• 8. ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this Privacy Policy or Homeopathy Research Center's information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by Homeopathy Research Center in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:
Name: Dr. Rajeev Nagar Homeopathy Research Center Nehru palace Jaipur Email: privacy@homeopathyresearchcenter.comSCHEDULE
Indicative List of Information by Nature of Service
• 1. End-Users using the Website by registering for an account on the Website or ‘Homeopathy Research Center’ mobile application:
You can create an account by giving us information regarding your [name, mobile number, email address], and such other information as requested on the End-User registration page. This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information.
Against every Practitioner listed in Homeopathy Research Center.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by Homeopathy Research Center, and the records of such calls are recorded and stored in Homeopathy Research Center’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, Homeopathy Research Center hereby reserves the right to not provide you the Services for which such Personal Information is sought. Such records are dealt with only in accordance with this Privacy Policy.
• 2. End-Users using the Website without registering for an account on the Website or ‘Homeopathy Research Center’ mobile application (i.e., ‘Guest’ End-User):
You can use the Website without registering for an account, but to book an appointment, you may be asked certain information (including your [mobile number], and such other information as requested when you choose to use the Services without registration) to confirm the appointment.
Against every Practitioner listed in Homeopathy Research Center.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by Homeopathy Research Center, and the records of such calls are recorded and stored in Homeopathy Research Center’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, Homeopathy Research Center hereby reserves the right to not provide you the Services for which such Personal Information is sought. Such records are dealt with only in accordance with this Privacy Policy.
• 3. Practitioner availing of the free listing service on the Website or ‘Homeopathy Research Center’ mobile application by registering for an account:
As a Practitioner, you may be required to provide us with information regarding your [name, mobile number, email address], and such other information as requested on the Practitioner registration page to create an account. Homeopathy Research Center may send email and/or SMS confirmations or other communications to End-Users in connection with their bookings, appointments or other interactions with you, if such interactions have been facilitated by Homeopathy Research Center.
• 4. Practitioner availing of the free listing service on the Website or ‘Homeopathy Research Center’ mobile application without registering for an account:
As a Practitioner, you may avail of the listing service without registering for an account by providing information regarding your [name, mobile number, email address], and such other information as requested by any of Homeopathy Research Center’s employees or agents who contact you in person or by telephone. In such event, Homeopathy Research Center will maintain this information if and until you choose to register for an account, for which Homeopathy Research Center may contact you from time to time. Homeopathy Research Center will, after such information is collected from you, send you a confirmation email confirming the information provided and the fact that you will be listed on the Website. In the event you do not wish to be so listed on the Website, please inform Homeopathy Research Center immediately at support@Homeopathy Research Center.com
• 5. Practitioners using the ‘Ray’ and/or ‘Tab’ products:
You will be required to create an account and may be required to provide Homeopathy Research Center with information regarding your [name, mobile number, email address, digital signature], and such other information as requested by Homeopathy Research Center on the Ray and/or Tab Practitioner registration page, in order to complete your registration. Practitioner agrees to the use of the digital signature in the prescription and clinical notes as the regulatory requirements. Homeopathy Research Center will not access the said digital signature for any other purpose under any circumstance. Upon registration, Homeopathy Research Center will access non-personally identifiable information of your patients from your patient records. You agree to make your patients fully aware of such access.
Homeopathy Research Center reserves the right to extend and withdraw ‘ABS’ (also known as Instant) functionality to you at its sole discretion, based on the number of End-User appointments being honoured by you. The extension or withdrawal of such facility shall be intimated to you by Homeopathy Research Center.
You have an option under these products to switch on ‘End-User Feedback’. This will mean that you are giving one or more patients’ contact details to Homeopathy Research Center’s feedback system. End-Users may choose to send feedback anonymously too, in which case you agree that you have no objection to such anonymous feedback. The feedback system will then send an SMS and email to the patient(s) asking for feedback which may then be published on the Website. You agree to make your patients fully aware of the possibility of their receiving such feedback queries.
• 6. Practitioners using the ‘Homeopathy Research Center Reach’ product:
You will be required to create an account and may be required to provide Homeopathy Research Center with information regarding your [name, mobile number, email address], and such other information as requested by Homeopathy Research Center on the ‘Homeopathy Research Center Reach’ Practitioner registration page, in order to complete your registration.
• 7. End-Users and Practitioners using the Consult platform.
Thank you for trusting Dr. Rajeev’s HRH with your healthcare needs.
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