Terms and conditions
Homeopathy Research Center, on behalf of itself and its affiliates/group companies under the brand " Homeopathy Research Center " (“Homeopathy Research Center”), is the author and publisher of the internet resource https://homeopathyresearchhospital.com and the mobile application ‘Homeopathy Research Center’ (together, “Website”).
• 1.NATURE AND APPLICABILITY OF TERMS
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://doctor.brosistechnology.in/privacy_policy (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by Homeopathy Research Center. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Homeopathy Research Center in connection with your visit to the Website and your use of the Services (as defined below).
The Agreement applies to you whether you are -
i. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
ii. A patient, his/her representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or
iii. Otherwise a user of the Website (“you” or “User”).
This Agreement applies to those services made available by Homeopathy Research Center on the Website, which are offered free of charge to the Users (“Services”), including the following:
iv. For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;
v. For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by Homeopathy Research Center, and (iii) to make appointments with Practitioners.
The Services may change from time to time, at the sole discretion of Homeopathy Research Center, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@homeopathy researchcenter.com.
By downloading or accessing the Website to use the Services, you irrevocably accept all the conditions stipulated in this Agreement, the Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you relating to your use of the Website to avail the Services. By availing any Service, you signify your acceptance of the terms of this Agreement.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of Homeopathy Research Center.
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:
vi. the Indian Contract Act, 1872,
vii. the (Indian) Information Technology Act, 2000, and
viii. the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
• 2.CONDITIONS OF USE
You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to Homeopathy Research Center that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
• 3.TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS
The terms in this Clause 3 are applicable only to Users other than Practitioners.
o 3.1END-USER ACCOUNT AND DATA PRIVACY
i. The type of information collected from Users, including sensitive personal data or information;
ii. The purpose, means and modes of usage of such information;
iii. How and to whom Homeopathy Research Center will disclose such information; and,
iv. Other information mandated by the SPI Rules.
i. the fact that certain information is being collected;
ii. the purpose for which the information is being collected;
iii. the intended recipients of the information;
iv. the nature of collection and retention of the information; and
v. the name and address of the agency that is collecting the information and the agency that will retain the information; and
vi. the various rights available to such Users in respect of such information.
Homeopathy Research Center’s relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by Homeopathy Research Center. Homeopathy Research Center will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. Homeopathy Research Center in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.
o 3.3LISTING CONTENT AND DISSEMINATING INFORMATIONHomeopathy Research Center enables Users to connect with Practitioners through two methods: a) Book facility that allows Users book an appointment through the Website; b) Value added telephonic services which connect Users directly to the Practitioner’s number provided on the Website.
i. User interactions and associated issues User has with the Practitioner;
ii. the ability or intent of the Practitioner(s) or the lack of it, in fulfilling their obligations towards Users;
iii. any wrong medication or quality of treatment being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s);
iv. inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed Services;
v. any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff;
vi. cancellation or no show by the Practitioner or rescheduling of booked appointment or any variation in the fees charged, provided these have been addressed to under.
i. User’s account will be temporarily disabled from booking further online appointments on Homeopathy Research Center.com for next four (4) months, in case of, three(3) Valid PNS, as per the Patient-No-Show Policy. However, the User can continue to call the clinic via Homeopathy Research Center.com to get an appointment.
ii. Patient- No-Show (P.N.S) for the purposes of these Terms and Conditions, is defined as, any instance where a User, who booked an appointment on the Website using the Book Appointment facility , has not turned up for the appointment without cancelling, rescheduling, or informing the Practitioner in advance about the same. When Practitioner informs Homeopathy Research Center of the incident or marks a particular appointment as P.N.S. using the Homeopathy Research Center Ray software or Homeopathy Research Center Pro App within five (5) days of the scheduled appointment, an email and SMS (“PNS Communication”) will be sent to the User to confirm on the incident with reasons. Where the User is not able to establish that the User had a legitimate reason as per Clause 3.4.6(c), for not showing up, Homeopathy Research Center shall be entitled to take actions as under Clause 3.4.6 (a). However Users understand that, actions such as ones mentioned under Clause 3.4.6(a) are included as a deterrent to stop Users from misusing the Website, and the loss of business hours incurred by the Practitioner.
iii. Following instances, solely at the discretion of Homeopathy Research Center, would be construed as valid cases of PNS (“Valid PNS”), in which case the User shall be penalized as per Clause 3.4.6 (a):
a. User does not reply within seven (7) days, with reasons to PNS Communication, from the date of receipt of such PNS Communication;
b. In case User responds to the PNS Communication with below reasons:
a. Forgot the appointment
b. Chose to visit another Practitioner/consulted online;
c. Busy with other work; or such other reasons (which Homeopathy Research Center at its discretion decides to be a valid reason to not show up).
c. Where the User has booked a paid appointment and is unable to visit the Practitioner, due to such genuine reasons of sickness etc. at the sole discretion of Homeopathy Research Center, pursuant to conducting of investigation, the User shall be provided with a refund of such payment made by User, at the time of booking. However, where cancellation charges have been levied, you would not be entitled to complete refund.
iv. Homeopathy Research Center reserves the right to make the final decision in case of a conflict. The total aggregate liability of Homeopathy Research Center with respect to any claims made herein shall be INR 200.
i. In the event that, the Practitioner with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at support@homeopathyresearchcenter.com within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a Practitioner, without cancelling the appointment beforehand, the amount will not be refunded, and treated as under Clause 3.4.6. However, where cancellation charges have been levied (as charged by the Practitioner/Practice), you would not be entitled to complete refund even if you have cancelled beforehand.
ii. Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.
o 3.5NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE
These terms & conditions governing Homeopathy Research Center Health feed are applicable to Users (being both end-users/ Practitioner). However, it is clarified that the terms and conditions herein applicable only to Practitioners and applicable to Users are called out separately, as the context warrants.
By using this Website, you agree that any information shared by you with Homeopathy Research Center or with any Practitioner will be subject to our Privacy Policy.
You are solely responsible for the content that you choose to submit for publication on the Website, including any patient stories or recommendations (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of Homeopathy Research Center in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. Homeopathy Research Center disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. Homeopathy Research Center shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.
Your publication of patient stories on the Website is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. Homeopathy Research Center, at its sole discretion, may choose not to publish your patient stories, if so required by applicable law, and in accordance with Clause 5 of these Terms. You agree that Homeopathy Research Center may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:
. Obtaining feedback in relation to Website or Homeopathy Research Center’s services; and/or
i. Obtaining feedback in relation to any Practitioners listed on the Website; and/or
ii. Resolving any complaints, information, or queries by Practitioners regarding your Critical Content;
and you agree to provide your fullest co-operation further to such communication by Homeopathy Research Center. Homeopathy Research Center’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.
• 3.10RECORDSHomeopathy Research Center may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘Homeopathy Research Center’. Information available in your Records is of two types:
. User-created: Information uploaded by you or information generated during your interaction with Homeopathy Research Center ecosystem, eg: appointment, medicine order placed by you.
i. Practice-created: Health Records generated by your interaction with a Practitioner who uses ‘Homeopathy Research Center Ray’ or other Services of Homeopathy Research Center software.
The specific terms relating to such Health Account are as below, without prejudice to the rest of these Terms and the Privacy Policy:
o 3.10.1Your Records is only created after you have signed up and explicitly accepted these Terms.
o 3.10.2Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Practitioner and Homeopathy Research Center does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.
o 3.10.3The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, Homeopathy Research Center is not liable for any interruption that may be caused to your access of the Services.
o 3.10.4The reminder provided by the Records is only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine reminders provided by Homeopathy Research Center, you should refer to your prescription before taking any medicines. Homeopathy Research Center is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts. In case you do not wish to receive the reminders, you can switch it off through the Homeopathy Research Center app.
o 3.10.5It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Homeopathy Research Center is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with Homeopathy Research Center.
o 3.10.6Homeopathy Research Center uses industry–level security and encryption to your Health Records. However, Homeopathy Research Center does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform Homeopathy Research Center of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to support@homeopathyresearchcenter.com.
o 3.10.7If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. Homeopathy Research Center assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify Homeopathy Research Center and its officers against any such claim or liability arising out of unauthorized use of such information.
o 3.10.8In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.
o 3.10.9You may lose your “User created” record, if the data is not synced with the server.
o 3.10.10If the Health Record is unassessed for a stipulated time, you may not be able to access your Health Records due to security reasons.
o 3.10.11Homeopathy Research Center is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.
o 3.10.12The Health Records are shared with the phone numbers that are provided by your Practitioner. Homeopathy Research Center is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.
o 3.10.13Homeopathy Research Center is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.
o 3.10.14Homeopathy Research Center has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.
o 3.10.15Homeopathy Research Center will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.
o 3.10.16You agree and acknowledge that Homeopathy Research Center may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.
o 3.10.17You acknowledge that the Practitioners you are visiting may engage Homeopathy Research Center's software or third party software for the purposes of the functioning of the Practitioner’s business and Homeopathy Research Center's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.
o 3.10.18To the extent that your Records have been shared with Homeopathy Research Center or stored on any of the Homeopathy Research Center products used by Practitioner’s you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by Homeopathy Research Center pertaining to such previously visited clinics and hospitals who have tie ups with Homeopathy Research Center for the purposes of their business and for Homeopathy Research Center's services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with Homeopathy Research Center, to the mapping of such Records as may be available in Homeopathy Research Center’s database to your User account.
• 3.11HOMEOPATHY RESEARCH CENTER MEDICINE INFORMATIONFor detailed terms and conditions regarding medicine information.
• 3.12Homeopathy Research Center Q&Ao 3.12.1Terms for Practitioners:
i. Every Practitioner on the Q&A Platform must be qualified in the area of expertise that he represents as being his qualification.
ii. The Q&A Platform is a platform for exchange of information which is of general nature in a question and answer format. The Q&A Platform is not for emergency situations.
iii. Any Q&A interaction cannot be construed as a medical consultation with the Practitioner, in any manner whatsoever.
iv. Homeopathy Research Center Users may post questions on medical issues (“Querist”), and these queries can be answered by multiple Practitioners on the Q&A Platform. It is expressly clarified that no doctor-patient relationship is established between the Querist and Practitioner, in any manner whatsoever, by indulging in this Q&A.
v. The Practitioner may provide probable views, recommendations, suggestions and solutions to the question posted by a Querist. However, it is expressly clarified that any such view, recommendation, suggestion and solution shall not be construed as medical advice. The person in question (being Querist or not) is advised to consult with a doctor in this regard.
vi. Practitioner shall not share their personal, religious and/or moral views with the Querist while issuing their response.
vii. The Practitioner cannot issue and/or prescribe any medicines on the Q&A platform. It is a platform for only exchange of information and not a consultation/ medical advice.
viii. The Practitioner is absolutely and expressly prohibited to:
a. Provide a medical diagnosis;
b. Issue a prescription;
c. Post any response which comprises of any derogatory language, objectionable, pornographic and /or offensive content;
d. Advertise any brand of drugs, supplements, vaccines and medications, in any manner of whatsoever;
e. Advertise to/solicit patients in any manner including without limitation by way of using social media handles, including without limitation, facebook, twitter etc., telephone/ mobile numbers, youtube, and address;
f. Promote content and activities which are illegal in nature;
ix. In the event of any breach of these QA T&C, Homeopathy Research Center will take appropriate action inter alia ranging from issuing warnings to removal of Practitioner from the Q&A Platform, in its sole and absolute discretion, on a case to case basis.
x. Any liability arising out of the response issued by a Practitioner will be borne solely by the Practitioner. Q&A Platform is only a platform interface provided by Homeopathy Research Center for sharing and exchanging information purposes.
xi. The Q&A Platform shall be audited on a regular basis by Homeopathy Research Center for ascertaining compliance by the Practitioner to Paragraph 6, and the Practitioners consent to the same. It is clarified that the said audit is not conducted for the purpose of quality check or validation of responses issued by Practitioner.
xii. All general Homeopathy Research Center Terms and Conditions shall govern the QA T&C to the extent applicable. Decision of Homeopathy Research Center is final and binding on the issues arising under the QA T&C and Homeopathy Research Center Terms and Conditions. o 3.12.2Terms for User/Querist:
i. The personally identifiable information of the querist shall be anonymized by Homeopathy Research Center prior to posting the question on the Q&A Platform;
ii. Q&A Platform is a public forum for exchange of information, hence, any question posted by a querist is visible publicly. It is advisable for a User to ensure that no confidential information is published by them on the Q&A Platform.
iii. User shall not use the Q&A Platform for emergency situations.
iv. The User is prohibited to post any query/issue on the Q&A Platform, which comprises of any derogatory language, objectionable, pornographic and /or offensive content;
v. Any response provided by the Practitioner shall not be construed as medical advice on the Q&A Platform. Q&A Platform is a platform for exchange of information which is of general nature in a question and answer format. This cannot be construed as a medical consultation with the Practitioner, in any manner whatsoever.
vi. It is expressly clarified that no doctor-patient relationship is established between the user and Practitioner, in any manner whatsoever, by indulging in this Q&A. The Practitioner may provide probable views, recommendations, suggestions and solutions to the question posted. However, it is expressly clarified that any such view, recommendation, suggestion and solution shall not be construed as medical advice. The person in question (being Querist or not) is advised to consult with a doctor in this regard.
vii. All general Homeopathy Research Center Terms and Conditions shall govern the QA T&C to the extent applicable. Decision of Homeopathy Research Center is final and binding on the issues arising under the QA T&C and Homeopathy Research Center Terms and Conditions.
• 3.13HOMEOPATHY RESEARCH CENTER DIAGNOSTICS
For detailed terms and conditions regarding diagnostics.
• 3.14 HOMEOPATHY RESEARCH CENTER HEALTHCASH
o 3.14.1 Homeopathy Research Center HealthCash is a grant of benefit in the form of credits in the Homeopathy Research Center accounts of the Users (“Homeopathy Research Center HealthCash”) in the form and under such circumstances decided by Homeopathy Research Center from time to time.
o 3.14.2 Homeopathy Research Center HealthCash can be redeemed by the User only to pay online for the following services on the Website:
i. Ordering medicines online;
ii. Consulting a doctor online;
iii. Booking diagnostic tests and health check-ups;
iv. Pre-paying for doctor appointment bookings; and
v. Subscribing to Healthcare plans.
(The above services on the Website are collectively referred to as “Permitted Services”.)
o 3.14.3 Every time a User using (i) Android version 4.31 or above; or (ii) iOS version 4.24 or above of the Homeopathy Research Center mobile application; or (iii) the Homeopathy Research Center website (www.Homeopathy Research Center.com), uses HealthCash to pay online for any of the Permitted Services availed by him/her, only such percentage of the total amount to be paid for the availed Permitted Services, as may be prescribed by Homeopathy Research Center from time to time on the respective Homeopathy Research Center mobile application or website ( www.Homeopathy Research Center.com ), can be redeemed by such User using the Homeopathy Research Center HealthCash per transaction.
o 3.14.4 Homeopathy Research Center HealthCash neither can be converted to actual money nor can be transferred to any bank accounts.
o 3.14.5 The Homeopathy Research Center HealthCash received by each User may or may not have an expiry date associated with it and the said expiry date is subject to the following:
. The expiry date associated with Homeopathy Research Center HealthCash may vary from time to time. However, the same cannot exceed beyond 2 (Two) years
i. The expiry date of Homeopathy Research Center HealthCash may be intimated to each User by way of SMS or e-mail or in-App notification on the Website.
ii. The expiry date of Homeopathy Research Center HealthCash can be viewed by each User in the designated page for HealthCash in the Website.
iii. The User acknowledges that Homeopathy Research Center has agreed to offer Homeopathy Research Center HealthCash in its sole discretion. Nothing in these Terms shall be interpreted to restrict Homeopathy Research Center’s right to withdraw the Homeopathy Research Center HealthCash before the expiry date.
o 3.14.6 Homeopathy Research Center reserves its discretion to deny Homeopathy Research Center HealthCash to any User in its sole discretion, notwithstanding compliance by such User of the requirements set out in the Terms, applicable law or otherwise.
o 3.14.7 Other than the conditions set out in these Terms, accrual, utilization, expiry or any other treatment of Homeopathy Research Center HealthCash may be further restricted by the terms governing the specific service or facility offered by Homeopathy Research Center or its business associates, the procurement of which entitles Homeopathy Research Center HealthCash to a User (“HealthCash Terms”). In the event of any inconsistency between these Terms and the HealthCash Terms in relation to accrual, utilization, expiry or any other treatment of Homeopathy Research Center HealthCash by a User, the HealthCash Terms shall override these Terms to the extent of such inconsistency.
• 4. TERMS OF USE PRACTITIONERS
The terms in this Clause 4 are applicable only to Practitioners.
o 4.1 LISTING POLICYHomeopathy Research Center ensures easy access to the Practitioners by providing a tool to update your profile information. Homeopathy Research Center reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, Homeopathy Research Center takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using Homeopathy Research Center’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, Homeopathy Research Center may modify or delete parts of your profile information at its sole discretion with or without notice to you.
o 4.3PATIENT STORIES DISPLAY RIGHTS OF HOMEOPATHY RESEARCH CENTERHomeopathy Research Center has designed the relevance algorithm in the best interest of the End-User and may adjust the relevance algorithm from time to time to improve the quality of the results given to the patients. It is a pure merit driven, proprietary algorithm which cannot be altered for specific Practitioners. Homeopathy Research Center shall not be liable for any effect on the Practitioner’s business interests due to the change in the Relevance Algorithm.
o 4.5INDEPENDENT SERVICESYour use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by Homeopathy Research Center.
o 4.6HOMEOPATHY RESEARCH CENTER REACH RIGHTSHomeopathy Research Center reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, Homeopathy Research Center will not be liable for the accuracy of information or the claims made in the Sponsored ads. Homeopathy Research Center does not encourage the Users to visit the Sponsored ads page or to avail any services from them. Homeopathy Research Center will not be liable for the services of the providers of the Sponsored ads.
You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and Homeopathy Research Center accepts no liability for the same.
o 4.7HOMEOPATHY RESEARCH CENTER MEDICINE INFORMATIONFor detailed terms and conditions regarding medicine information.
o 4.8 BOOK APPOINTMENT AND CALL FACILITY
For all terms and conditions of Book facility on Homeopathy Research Center profile.
o 4.9 PRACTITIONER UNDERTAKING
The Practitioner is and shall be duly registered, licensed and qualified to practice medicine/ provide health care, wellness services, as per applicable laws/regulations/guidelines set out by competent authorities and the Practitioner shall not be part of any arrangement which will prohibit him/her from practicing medicine within the territory of India. The Practitioner shall at all times ensure that all the applicable laws that govern the Practitioner shall be followed and utmost care shall be taken in terms of the consultation/ services being rendered.
o 4.10 USAGE IN PROMOTIONAL & MARKETING MATERIALS
In recognition of the various offerings and services provided by Homeopathy Research Center to Practitioner, Practitioner shall (subject to its reasonable right to review and approve): (a) allow Homeopathy Research Center to include a brief description of the services provided to Practitioner in Homeopathy Research Center’s marketing, promotional and advertising materials; (b) allow Homeopathy Research Center to make reference to Practitioner in case studies, and related marketing materials; (c) serve as a reference to Homeopathy Research Center’s existing and potential clients; (d) provide video logs, testimonials, e-mailers, banners, interviews to the news media and provide quotes for press releases; (e) make presentations at conferences; and/or (f) use the Practitioner’s name and/or logo, brand images, tag lines etc., within product literature, e-mailers, press releases, social media and other advertising, marketing and promotional materials.
• 5.RIGHTS AND OBLIGATIONS RELATING TO CONTENT
o 5.1As mandated by Regulation 3(2) of the IG Rules, Homeopathy Research Center hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that:
. belongs to another person and to which the User does not have any right to;
i. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
ii. harm minors in any way;
iii. infringes any patent, trademark, copyright or other proprietary rights;
iv. violates any law for the time being in force;
v. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
vi. impersonate another person;
vii. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
viii. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
o 5.2Users are also prohibited from:
. violating or attempting to violate the integrity or security of the Website or any Homeopathy Research Center Content;
i. transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by Homeopathy Research Center;
ii. intentionally submitting on the Website any incomplete, false or inaccurate information;
iii. making any unsolicited communications to other Users;
iv. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
v. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
vi. copying or duplicating in any manner any of the Homeopathy Research Center Content or other information available from the Website;
vii. framing or hot linking or deep linking any Homeopathy Research Center Content.
viii. circumventing or disabling any digital rights management, usage rules, or other security features of the Software.
o 5.3Homeopathy Research Center, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Clauses 5.1 and 5.2. Homeopathy Research Center shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
o 5.4In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, Homeopathy Research Center has the right to immediately terminate the access or usage rights of the User to the Website and Services and to remove non-compliant information from the Website.
o 5.5Homeopathy Research Center may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. The SPI Rules only permit Homeopathy Research Center to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by Homeopathy Research Center as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Homeopathy Research Center or any person on its behalf and the User or where the User has consented to data transfer.
o Homeopathy Research Center respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights
• 6.TERMINATION
o 6.1Homeopathy Research Center reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,
. Such User breaches any terms and conditions of the Agreement;
i. A third party reports violation of any of its right as a result of your use of the Services;
ii. Homeopathy Research Center is unable to verify or authenticate any information provide to Homeopathy Research Center by a User;
iii. Homeopathy Research Center has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
iv. Homeopathy Research Center believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for Homeopathy Research Center or are contrary to the interests of the Website.
o 6.2Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.
• 7.LIMITATION OF LIABILITY
In no event, including but not limited to negligence, shall Homeopathy Research Center, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
. provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Website;
i. any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website;
ii. any unauthorized access to or alteration of your transmissions or data; or
iii. any other matter relating to the Website or the Service.
In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).
• 8.RETENTION AND REMOVAL
Homeopathy Research Center may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.
• 9.APPLICABLE LAW AND DISPUTE SETTLEMENT
o 9.1You agree that this Agreement and any contractual obligation between Homeopathy Research Center and User will be governed by the laws of India.
o 9.2Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by Homeopathy Research Center. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bangalore. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
o 9.3Subject to the above Clause 9.2, the courts at Bengaluru shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.
• 10.CONTACT INFORMATION GRIEVANCE OFFICER
o 10.1If a User has any questions concerning Homeopathy Research Center, the Website, this Agreement, the Services, or anything related to any of the foregoing, Homeopathy Research Center customer support can be reached at the following email address: support@Homeopathy Research Center.com or via the contact information available from the following hyperlink: https://doctor.brosistechnology.in/contact
o 10.2In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer Surabhi Patodia through our Contact Us page or write an email to privacy@homeopathyresearchcenter.com.
In the event you suffer as a result of access or usage of our Website by any person in violation of Rule 3 of the IG Rules, please address your grievance to the above person.
• 11.SEVERABILITY
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
• 12.WAIVER
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Homeopathy Research Center. Any consent by Homeopathy Research Center to, or a waiver by Homeopathy Research Center of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
13. HOMEOPATHY RESEARCH CENTER HEALTH PLAN – USER TERMS AND CONDITIONS
For the purposes of the following terms and conditions (“Homeopathy Research Center Health Plan Terms”), the service provided to You (as defined below) is facilitation of consultation and other benefits, as detailed hereinafter, with the Practitioners (healthcare providers including all its doctors, agents, employees) registered pharmacies which facilitate the medicine orders (“Registered Pharmacies”) and diagnostic centres which conduct diagnostic tests (“Diagnostic Centres”), and other benefits the Homeopathy Research Center may offer in future, as a part of the subscription to the Homeopathy Research Center Health Plan (“Health Plan Service” / “Plan”). Homeopathy Research Center operates and facilitates the Health Plan Service provided through the Website.
o 13.1 NATURE AND APPLICABILITY OF TERMSPlease go through these Homeopathy Research Center Health Plan Terms carefully before you decide to avail the Health Plan Service facilitated by Homeopathy Research Center on its Website. The Homeopathy Research Center Health Plan Terms set out herein are in addition to the Homeopathy Research Center Terms and Conditions (available at https://doctor.brosistechnology.in/terms_conditions) read with the Privacy Policy (available at https://doctor.brosistechnology.in/privacy_policy), (the Terms and Conditions and Privacy Policy are together referred as “Standard Policies”) and together they constitute a legal agreement between You and Homeopathy Research Center. The Standard Policies and the Homeopathy Research Center Health Plan Terms are to be read in connection with Your visit to the Website and Your use of the Health Plan Service respectively. To the extent of any inconsistency between the Standard Policies and the Homeopathy Research Center Health Plan Terms herein, the Homeopathy Research Center Health Plan Terms herein shall prevail over the Standard Policies to the extent of the inconsistency.
These Homeopathy Research Center Health Plan Terms apply to any person who subscribes to the Health Plan Service on behalf or for the benefit of a patient, either individually or inclusive of his/her family members / relatives. The primary user is required to be registered on the Website and should have subscribed to the Health Plan Service. For the purposes of these Homeopathy Research Center Health Plan Terms, the primary subscriber to the Health Plan Service is an individual designed as primary user (“Primary User”) in the Plan Page (as defined hereafter), who subscribes to the Health Plan Service either individually and/or for benefit of other members, which could include any other individual nominated by the Primary Member (hereinafter collectively known as the “Covered Members”). The Covered Members and a Primary User are collectively and individually hereinafter referred to as the “You” / “Your” / “User” / “Users”. As a part of availing the Health Plan Service, You may choose different packages available pursuant to the Health Plan Service / Plan which best suits Your needs as per the plan details set out in your Homeopathy Research Center application (“Plan Details”). The User specific details will be visible to You on Your purchased plan page (“Plan Page”) hosted on Your Homeopathy Research Center application.
If you have any questions about any part of these Homeopathy Research Center Health Plan Terms, feel free to contact us at support@homeopathyresearchcenter.com.
By availing the Health Plan Service, you signify your acceptance of the terms of the Standard Policies and these Homeopathy Research Center Health Plan Terms.
We reserve the right to modify or terminate any portion of these Homeopathy Research Center Health Plan Terms and the Standard Policies for any reason and at any time, and such modifications shall be informed to You by appropriate notifications on the Website. You should read these Homeopathy Research Center Health Plan Terms and the Standard Policies at regular intervals. Your continued availing of Health Plan Service following any such modification constitutes your agreement to follow and be bound by these Terms and the Standard Policies so modified.
You acknowledge that you will be bound by these Homeopathy Research Center Health Plan Terms specifically for availing any of the Health Plan Service. If you do not agree with any part of these Homeopathy Research Center Health Plan Terms and/or the Standard Policies, please do not use the Website or avail the Health Plan Service.
Your access and use of the Health Plan Service will be solely at the discretion of Homeopathy Research Center.
o 13.2 CONDITIONS OF USEYou must be eighteen (18) years of age or older to register on the Website for availing the Health Plan Service as a Primary User. As a Primary User, You can add minors as Covered Member(s) under the Health Plan Service availed and subscribed to with the express understanding that the Primary Member shall be entirely responsible and liable on all counts for compliance with these Homeopathy Research Center Health Plan Terms for and on behalf of such Covered Member who is below the age of majority. By registering, visiting and using the Website for availing the Health Plan Service or accepting these Terms and the Standard Policies, You represent and warrant to Homeopathy Research Center that You are eighteen (18) years of age or older and have the appropriate authorization to contract on behalf of a Covered Member who is below the age of majority, and that You have the right, authority and capacity to use the Website for availing the Health Plan Service and agree to and abide by these Terms.
o 13.3 TERMS OF THE HEALTH PLAN SERVICE
i. Consultations: Covered Consultations and their Utilization: As part of the Health Plan Service, You are entitled to certain number of consultations with Covered Practitioners at a discounted rate (“Covered Consultations”). For the purposes of these Terms, “Covered Practitioners” are those Practitioners who have been onboarded by Homeopathy Research Center to provide You the Covered Consultation as part of Health Plan Service. The number of Covered Consultations that You are eligible for shall be displayed under Your Plan Page. The Covered Consultations can be availed by You either by booking through the Website by using the Book facility (as published on the Website) or by way of a walk-in. It is clarified that the benefits under the Covered Consultations will be calculated cumulatively and not per member. Illustratively, 1 Primary User has subscribed to the Health Plan Service with 4 Covered Members who are cumulatively entitled to 10 Covered Consultations. This means that as a group (Primary User and the Covered Members) the number of Covered Consultations is 10. These 10 Covered Consultations can be utilized by 1 individual User or more than 1 individual user in such combination and proportion that they choose as a group. Further, if You have exhausted the Covered Consultations under the Health Plan Service, You will still be able to avail other benefits which are a part of the Health Plan Service, however, if You seek a consultation with the Covered Practitioners after exhausting the Covered Consultation, You will have to pay to the Covered Practitioner their standard rate at their establishment. If before the expiry of the Term, You have exhausted the Covered Consultations that You were eligible for, You may have an option to renew Health Plan Service solely for the purpose of subscribing to additional number of Covered Consultation during the Term.
Authentication: If You are booking a Covered Consultation through Homeopathy Research Center’s Book facility, then the Plan Details, shall indicate such Covered Consultation to have been consumed at the time of booking such Covered Consultation, unless you have cancelled it as per permissible timelines set out in the Standard Policies. However, if You are availing the Covered Consultation by way of a walk-in appointment, then the Plan Details shall indicate such Covered Consultation to have been consumed once You authenticate Your booking at such Covered Practitioner’s establishment. Covered consultations do not include consultations with Physiotherapist, Psychiatrist, Ayurveda, and Homeopathy.
ii. Medicine: As part of the Health Plan Service, You are eligible to receive offers on order of medicines (as offered for sale by Registered Pharmacies which are the sellers of such medicines) through the Website during the Term as per the Plan Details. The type of offers will be set out under your Plan Details. The other terms and conditions governing the order of medicines which are available at (“Order Terms”) will applicable to You in conjunction with the Standard Policies. The offers on purchase of medicines is available only on purchase of medicines through the Website and not via any other mode. For the purposes of these Homeopathy Research Center Health Plan Terms, “Registered Pharmacies” are those pharmacies who have been on-boarded by Homeopathy Research Center to offer You sale of medicine as part of the Health Plan Service through the Website. Additionally, the Order Terms applicable to Homeopathy Research Center and User on medicine order will apply ‘as is’ under these Homeopathy Research Center Health Plan Terms. It is to be noted that Homeopathy Research Center is not the seller of the medicines but only a facilitator which facilitates procurement of medicine between You and a Registered Pharmacist. Homeopathy Research Center is in no manner liable for or responsible towards the underlying medicine sale between the User and the registered pharmacist. Homeopathy Research Center hereby disclaims and excludes all warranties with respect to all services, information and/or products contained on a medicine order, express, implied or statutory.
iii. Diagnostics: As part of Health Plan Service, You will be eligible to receive discounts / offers on the diagnostic tests availed by You (undertaken by Diagnostic Centres) through the Website for the Term as per the Plan Details. The quantum of the discount or type of offers will be set out under your Plan Details. The diagnostic healthcare services are offered by Qikwell Technologies India Pvt. Ltd. ("QTIPL") and the terms and conditions governing the lab/diagnostic tests which are available at will be applicable to You in conjunction with the Standard Policies. It is to be noted that the terms applicable to the User on diagnostic tests will apply ‘as is’ under these Terms. It is clarified that all diagnostic tests may not be covered under Health Plan Service which is at the discretion of QTIPL.
iv. Health Check-ups: As a benefit extended to You as a subscriber to Health Plan Service, You will get health check-ups at discounted fees during the Term. The details (including the number) of health check-ups will be visible to You under your Plan Page. As with Covered Consultations, the Primary User and the Covered Members may, as a group, choose to avail the health check-ups in such proportion amongst themselves as they deem fit. Health check-up would be provided by the Covered Practitioners and the Diagnostic Centres.
v. Family Doctor: As a part of the Health Plan Service, You will also be eligible to avail the benefit of online tele-consultation with a team of Practitioners (“Family Doctor”). The Family Doctor will be available to You for consult and You are not required to pay any additional sum to consult with such Family Doctor. The Family Doctor benefit may be availed either through a phone call or chat or a video call. The Standard Policies applicable to You with regard to the online consultation (Homeopathy Research Center Consult / Consult) will apply “as is”. Please note that the benefit of Family Doctor Consult is merely a consulting model and any interactions and associated issues with the Practitioner acting as Family Doctor, including but not limited to the Your health issues and/or Your experiences is strictly between You and such Practitioner. You shall not hold Homeopathy Research Center responsible for any such interactions and associated issues. Any conversations that You have had with Family Doctor will be retained in Homeopathy Research Center database as per the applicable laws and subject to confidentiality as laid out in the Standard Policies. Additionally, Homeopathy Research Center in no manner endorses any Practitioner who is acting in the capacity of Family Doctor, that You consult and is not in any manner responsible for any drug/medicines prescribed or the therapy prescribed by such Family Doctor on the basis of the consultation. Further, Homeopathy Research Center shall not be responsible for any breach of service or service deficiency by such Practitioner. It is further clarified that Homeopathy Research Center is not a medical service provider, nor is it involved in providing any healthcare or medical advice or diagnosis, it shall hence not be responsible and owns no liability to either You or any Practitioner for any outcome from the consultation between You and such Practitioner. The Family Doctor benefit is made available to You to obtain consultation from a Practitioner as a part of the Health Plan Service and is in no way intending to replace physical consultations with the Practitioner.
You may have an option to cancel Your subscription to the Health Plan Services. You will contact Homeopathy Research Center on the customer support chat channel regarding cancelling Your subscription to the Health Plan Service. Further, Homeopathy Research Center may refund the amount paid by You towards your subscription of the Health Plan Services (“Health Plan Subscription amount”), subject to the following conditions:
i. If the user has not availed any of the Health Plan Services which are mentioned in the User’s Plan Details within a period of 15 (Fifteen) days from the date of subscribing to the Health Plan Services (“Free Look Period”) and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, Homeopathy Research Center will refund the entire Health Plan Subscription amount which was paid by the user.
ii. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, Homeopathy Research Center will deduct maximum of Rs. 1,000 (Rupees One Thousand) or the actual value of the Health Plan Services availed by the user, whichever is higher.
iii. If the user requests for cancellation of his/her subscription to the Health Plan Services after expiry of the Free Look Period, Homeopathy Research Center will refund the Health Plan Subscription amount in the following manner:
a. If the cancellation request by the user is within 16 (Sixteen) days to 89 (Eighty Nine) days from the date of user’s subscription to the Health Plan Services, Homeopathy Research Center will refund 75% (Seventy Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;
b. If the cancellation request by the user is within 90 (Ninety) days to 179 (One hundred and Seventy Nine) days from the date of user’s subscription to the Health Plan Services, Homeopathy Research Center will refund 50% (Fifty percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;
c. If the cancellation request by the user is within 180 (One Hundred and Eighty) days to 269 (Two hundred and Sixty Nine) from the date of user’s subscription to the Health Plan Services, Homeopathy Research Center will refund 25% (Twenty Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; and
d. The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 269 (Two Hundred and Sixty Nine) from the date of user’s subscription to the Health Plan Services.
. If the user has not availed any of the Health Plan Services which are mentioned in the user’s Plan Details within the Free Look Period and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, Homeopathy Research Center will refund the entire Health Plan Subscription amount which was paid by the user.
i. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, Homeopathy Research Center will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website) for the consultation(s) availed by the user as part of the Health Plan Services.
ii. If the user requests for cancellation of his/her subscription to the Health Plan Services after expiry of the Free Look Period, Homeopathy Research Center will refund the Health Plan Subscription amount in the following manner:
a. If the cancellation request by the user is within 16 (Sixteen) days to 89 (Eighty Nine) days from the date of user’s subscription to the Health Plan Services, Homeopathy Research Center will refund 75% (Seventy Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;
b. If the cancellation request by the user is within 90 (Ninety) days to 179 (One hundred and Seventy Nine) days from the date of user’s subscription to the Health Plan Services, Homeopathy Research Center will refund 50% (Fifty percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher;
c. If the cancellation request by the user is within 180 (One Hundred and Eighty) days to 269 (Two hundred and Sixty Nine) days from the date of user’s subscription to the Health Plan Services, Homeopathy Research Center will refund 25% (Twenty Five percent) of the Health Plan Subscription amount or the actual cost of Health Plan Services availed by the user, whichever is higher; and
d. The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 269 (Two Hundred and Sixty Nine) days from the date of user’s subscription to the Health Plan Services.
. If the user has not availed any of the Health Plan Services which are mentioned in the user’s Plan Details within a period of 7 (Seven) days from the date of subscribing to the Health Plan Services (“Free Look Period”) and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, Homeopathy Research Center will refund the entire Health Plan Subscription amount which was paid by the user.
i. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user’s Plan Details during the Free Look Period, Homeopathy Research Center will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website) for the consultation(s) availed by the user as part of the Health Plan Services.
ii. The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 7 (Seven) days from the date of user’s subscription to the Health Plan Services.
. If the user has not availed any of the Health Plan Services which are mentioned in the user's Plan Details within a period of 15 (Fifteen) days from the date of subscribing to the Health Plan Services ("Free Look Period") and if the user requests for a cancellation of his/her Health Plan Services during the Free Look Period, Homeopathy Research Center will refund the entire Health Plan Subscription amount which was paid by the user.
i. If the user requests for cancellation of his/her subscription to the Health Plan Services during the Free Look Period and if the user has already availed certain Health Plan Services which are mentioned in the user's Plan Details during the Free Look Period, Homeopathy Research Center will refund the Health Plan Subscription amount after deducting the consultation fees (as mentioned by the respective doctor on the Website) for the consultation(s) availed by the user as part of the Health Plan Services.
ii. The user will not be entitled to any refund of the Health Plan Subscription amount if the cancellation request by the user is after 15 (Fifteen) days from the date of user's subscription to the Health Plan Services.
The following fair usage policy shall be applicable to every Plan:
. Users are allowed to utilise a maximum of 5 (Five) free online consultations per day (i.e. 5 (Five) online consultations per day collectively for all users, including covered members). Upon completion of the 5 (Five) free consultations per day, users may choose to avail additional consultations by paying the prescribed consultation fee to the doctor.
i. Users are allowed to utilize a maximum of 15 (Fifteen) free online consultations per month (i.e. 15 (Fifteen) free online consultations per month collectively for all users, including covered members). Upon completion of the 15 (Fifteen) free consultations per month, users may choose to avail additional consultations by paying the prescribed consultation fee to the doctor.
ii. Each user of a Plan can have 1 (one) active doctor consultation at any given time. An online consultation is considered to be active for 60 (Sixty) minutes from the actual time of commencement of the said consultation and upon completion of 60 (Sixty) minutes, users may commence a new online consultation.
iii. The aforementioned fair usage policy is subject to change by Homeopathy Research Center at its sole discretion based on future analysis and actual usage.
o 13.4 APPLICABILITY OF THE STANDARD POLICIESThe Homeopathy Research Center Health Plan Terms herein are required to be read in conjunction and addition with the applicable user terms under the Standard Policies. In case of any inconsistency between the Homeopathy Research Center Health Plan Terms and the Standard Policies, the Terms will prevail to the extent of the inconsistency.
o 13.5 REIMBURSEMENT UNDER HOMEOPATHY RESEARCH CENTER PLUS PLAN – TERMS & CONDITIONS
Users who have subscribed to the Homeopathy Research Center Plus Plan which is available on the Website are entitled to receive reimbursements, on the consultation fee mentioned by the doctor on the Website with respect to each consultation (“Consultation Fee”) subject to the following terms and conditions:
. Picture/photo of the invoice/bill
i. Bank details of the User
. Name of the User (name should be as mentioned in the Homeopathy Research Center Plus membership before the booking the appointment)
i. Name of clinic/hospital
ii. Name of doctor
iii. Consultation Fee/ fees paid.